RETURN POLICY

Products purchased through PICNIVA may receive free returns within 30 days from your original purchase from our web site. Items must be returned in their original product packaging. PICNIVA will process a credit to your credit card. You must follow the return procedure below to receive a credit.

DEFECTIVE OR DAMAGED MERCHANDISE

PICNIVA will replace damaged or defective merchandise due to manufacturing defects, shipping damage or shipping error within 30 days of the date of purchase, as long as stock exists to fulfill the order. You must follow the return process below to request replacement merchandise. There is return fee for defective, damaged or shipping error merchandise.

HOW TO RETURN

To request a return, please e-mail us at info@picniva.com to request a return authorization number.